How to Use the Building & Development Citizen Self Service Portal

• If you are using a computer, you will find the" Login or Register" options in the top right corner of the header. Select the menu/down arrow that appears next "Guest".
• If you are using a mobile device, you will find the" Login or Register" options by selecting the three stacked lines menu in the top left corner. Select the menu/down arrow that appears next "Guest".

Enter your email address for your account and click "Next" to receive a New User Account verification email.

Once you have received the verification email, click "Confirm" in the body of the email to begin creating a username and password for your account.

After selecting the "Confirm" link in your verification email, your web browser will open a new page to create your login information.

1. Select the "I'm not a robot" box to verify you're a person.
2. Set your username and a password for your account.
   • Do not reuse a password you've used elsewhere.
   • Use the strength gauge to evaluate how strong your password is.
3. Confirm your new password, then select "Next" to continue.

1. Be sure that you are registered with the Town of Hilton Head Island as an authorized agent for your company so that you are able to do business in their name.
   • If your are not an authorized agent for your company, complete an authorization form.
     

     Registration & Authorization Form

   • Email completed forms to CDIC@hiltonheadislandsc.gov.
2. Select "Additional Contact Information" and enter at least one phone number.

Use the "Contact Preference" menu to select how you prefer Town staff to contact you regarding questions about your applications for licenses, permits and plan reviews.

• This setting applies to all services available through the CSS.
• Click "Next" to continue.